Use the checklist below to ensure your player is working correctly. If the problem persists, please contact us.
Playback issues?
Please check the following:
A single user account cannot be used to listen on multiple devices simultaneously. The application will automatically stop playback after a short while if another stream is detected. If your business requires multiple Ambian users, please contact us!
- If you just started a new playlist, please allow it a moment to load.
- If a track doesn’t start playing, try selecting another one.
- Refresh the page using your browser’s refresh button while the player is open.
- Check that your device is connected to the internet and that the connection is stable.
- Try playing a different playlist.
- Try using a different browser (we recommend Brave).
- Check the sound settings on your device and speakers.
- Restart your device.
- Clear your browser’s cache.
- If possible, try listening on a different device.
- Adjust your device settings to keep the screen on at all times.
- Turn off shuffle mode (the button to the left of the play button).
- Try our legacy player (click ‘To Music Player’ -> ‘Open old player here’).
If these steps don’t help, please contact us. Contact details can be found below.
